Truck Tarps Warehouse will happily assist customers wishing to return or exchange items purchased.
Please send all returned or items for exchange to:
Truck Tarps Warehouse
PO Box 7231
Mount Annan, NSW, 2567
We will refund (other than custom products) unused items minus the original cost of shipping.
Unfortunately we cannot offer a refund or exchange on the following items:
- Custom made products such as pull tarps and truck tarps. This is why it is especially important that you provide us with the correct measurements of your truck prior to placing an order online.
- Any product/s specifically cut to size at your request.
- Electric motors sold individually. This is because there are various reasons related to an individual truck's electrical wiring that can that can affect the life of an electric motor that seize a motor. Truck Tarps Warehouse recommends all motors and electrical systems are installed by a licensed auto-electrician.
Return/Exchange of Faulty Goods
In addition to manufacturers’ guarantees on selected products, Truck Tarps Warehouse and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We recommend you retain your tax invoice, as we may require proof that you purchased the product from us. Our customer service team will be able to advise you whether a refund, exchange, repair or replacement is available.